Effective November 2, 2026 · US purchases
Cancellation and refunds
Audiobook purchases
The voluntary self-service refund window is 14 days after payment, provided the edition has not been recorded as installed on a device. Request a refund from the order in your library. Downloading a pack alone does not count as installation. For a multi-book purchase, an eligible title can be refunded separately without canceling the other titles. For a discounted collection, the refund uses the amount allocated to that title on the order.
If a book is faulty, does not match its description, cannot be delivered, or your order needs review, contact support@dialdoorman.cc, including after installation or the self-service window. This voluntary window does not limit applicable consumer rights or the payment provider’s refund process.
A submitted request is not a completed refund. Your order status confirms the outcome. A successful refund removes the refunded edition’s account delivery entitlement; it does not remotely erase audio already installed on an offline device. Other purchased books remain available.
Basic renewal cancellation
Cancel renewal through Billing before the next renewal charge. You retain paid benefits through the current paid period. A renewal cancellation alone does not issue a refund.
Basic first-charge refunds
The voluntary self-service refund window applies only to the first paid subscription charge, within 14 days after payment. The refund is prorated by service day: each begun service day counts as used. It is not a full money-back trial. Renewal payments are not automatically refundable; contact support about a renewal, a billing problem or rights under applicable law.
For an eligible first charge, Billing shows the refund quote before you confirm immediate cancellation. The amount reflects the unused service days, tax and previous refunds. Submitting the request is not confirmation that the refund succeeded. Check Billing for the outcome. Following confirmed immediate cancellation/refund processing, the account returns to Free and paid benefits end; separately purchased books remain yours. Paid backups follow the account’s retention and recovery rules. This policy does not limit applicable consumer rights or the payment provider’s refund process.
Refund processing
Approved refunds return through the payment provider to the original payment method where supported. Your provider or bank determines when the credit appears. Stripe Managed Payments may also handle buyer refund requests under its buyer terms.