FROM PURCHASE TO PLAYBACK
Your books. On your phone.
Complete audiobooks and monthly collections are available to eligible signed-in US adult family accounts. New accounts are open to eligible US adults. A paid Doorman plan is optional.
Before you buy
- A compatible Doorman hub running the audiobook-capable Call Me Maybe software, a configured handset, and enough free disk space for the full recording.
- Your hub enrolled in the same family account used for the purchase, with production owned-book media delivery configured. Sandbox purchases are separate.
- Working internet and power for account sync, download and installation. Installed books can play offline.
No hub, handset or physical book is included with an audiobook. The available setup is technical DIY; the planned preconfigured hardware kit is not for sale. Start with the supported setup and pairing checklist and equipment compatibility guide. Your installer must configure owned-book media processing and any required voice/menu preparation; buying a book alone does not configure the hub.
From checkout to listening
- Choose the recording. Check the title’s listening ages, runtime, edition and recording credits. Buy Now checks out one title; Add to Cart lets you buy several together. Collections show their discount in the cart.
- Check the buying family and pay. Review the final price and tax. Waiting for payment confirmation means the store is still checking the payment; it does not mean a book is installed. Check the existing order before trying another payment.
- Find confirmed ownership. Open your family library. Your bookshelf lists owned titles; Orders holds payment details, per-title refunds and Download Doorman pack links. Keep the same buying family selected.
- Deliver the full edition. A configured, enrolled hub discovers your family’s production purchases through owned-book media sync, downloads and checks each exact edition, then prepares and installs it. Keep the hub online and allow processing time. Voice/menu preparation can require your installer’s help.
- Wait for installation, then listen. In the library, expand Edition & delivery or open the order. “On [device]” reflects an installation report. Pick up the configured handset, dial *2665 for the bookshelf and choose the title using its spoken menus. Book selection numbers depend on your installed library.
What the delivery status means
- Payment confirmed / owned
- Your family has the purchased edition. This does not prove device delivery or listening.
- Arriving / waiting / offered
- The title is awaiting device processing. The hub may be offline or its media sync may not be configured.
- Downloading / downloaded
- The archive is transferring or has arrived. A download alone is not installation.
- Installing / rendering
- The hub is preparing audio or menus. It is not ready until installation completes.
- On [device] / installed
- The device reported installation. This is not proof that someone listened.
- Failed
- Read the reported reason, such as connection, checksum, unsupported pack, disk space or installation. Ask your installer to resolve it and retry the same owned edition; another purchase is not needed.
If your book has not arrived
No paired hub? Follow the setup and enrollment guide for your installed release. Check that the hub belongs to the buying family. A purchase receipt is not a pairing step.
Hub offline? Restore power and internet, then let its configured sync/media process run again. Use Refresh library or Refresh order to read the latest reported status; those buttons do not remotely install the pack.
Owned, but no delivery progress? Confirm production media sync is enabled and menu preparation is complete. Your installer can also use Download Doorman pack from the order and the compatible client’s local pack importer. This is a Doorman pack, not an ordinary audio download; browser download alone does not report installation.
Still stuck? Contact support@dialdoorman.cc with the order reference, title, software version and visible error. Do not send sign-in codes, device tokens, payment-card details or recovery keys. See the refund policy for delivery problems and per-title eligibility.